Four Pilates Business Policy

Liability Waiver

1. Acknowledgment of Risk
I, the Participant, acknowledge that I am voluntarily participating in Pilates classes provided by FOUR Pilates, which may include Mat and Reformer Pilates sessions at my home or home gym. I understand that these activities involve inherent risks, including but not limited to physical injury, strains, sprains, and other serious injuries that may result from participating in Pilates exercises.

2. Medical Clearance
I confirm that I have consulted with my medical provider and have obtained clearance to participate in Pilates if I am pregnant, suffering from an injury, or have any physical limitations. I understand that it is my responsibility to communicate any medical conditions or limitations to the instructor prior to participating in any class.

3. Minors Participation
I acknowledge that children under the age of 18 must have a guardian present during the class. I understand that it is my responsibility to ensure that this requirement is met.

4. Assumption of Risk
I understand that participating in exercises at a level I am not physically capable of completing, or not taking proper safety measures while using the Pilates Reformer, is at my own risk. I voluntarily assume full responsibility for any risks of loss, property damage, or personal injury that may be sustained by me as a result of my participation in these activities.

5. Waiver of Liability
I, on behalf of myself, my heirs, personal representatives, and assigns, hereby release, waive, discharge, and covenant not to sue FOUR Pilates, its owner, instructors, employees, and agents from any and all liability, claims, demands, actions, and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me or to any property belonging to me while participating in Pilates classes, or while on the premises where the classes are conducted.

6. Indemnification
I agree to indemnify and hold harmless FOUR Pilates from any loss, liability, damage, or costs, including court costs and attorney’s fees, that they may incur due to my participation in said activities, whether caused by negligence or otherwise.

7. Understanding of Policies
I acknowledge that I have read and understood the business policies of FOUR Pilates and agree to adhere to them.

8. Governing Law
This Waiver shall be governed by and construed in accordance with the laws of the District of Columbia, Virginia, and Maryland. For event services outside of the United States, local laws will apply where relevant.

Virtual Appointments:
• Clients must cancel virtual classes at least 1 hour before the scheduled time to avoid a $5 Late Cancel Fee.

In-Home Appointments:
• In-home session cancellations must be made at least 24 hours in advance to avoid a $15 Late Cancel Fee.

Studio Sessions:
• Class late cancellations must be made at least 1 hour in advance to avoid losing a class credit.
• Any client that does not arrive within 15 minutes of their reserved class will be charged a $10 no-show fee.

Membership and Class Purchases Usage:
• All class/membership purchases must be used within 30 days.
• Unused classes within this period will be forfeited.

Customer Service Client Interaction:
• Treat all clients with respect, courtesy, and professionalism.
• Address client inquiries and concerns promptly and effectively.

Booking and Cancellations:
• Virtual appointments/classes: Cancellations within 1 hour before the scheduled appointment/class will incur a $5 Late Cancel Fee.
• In-person appointments: Cancellations within 24 hours before the scheduled appointment/class will incur a $15 Late Cancel Fee.

Health & Safety Liability Waiver:
• All clients must sign the FOUR Pilates Liability Waiver before participating in any classes or sessions.

Client Responsibilities:
• Clients must inform FOUR Pilates of any regulatory requirements related to their home communities that could impact the business in-home services.

Hygiene:
• Clients must wipe down all fitness equipment after each use.

Class Attendance:
• Clients should wait patiently for the previous class to finish before entering the studio/pop-up.
• For in-person appointments, clients should arrive 15 minutes early.

Mat Rental during Pop Up events:
• Mat rental prices are subject to change based on economic conditions.

Age Restrictions:
• Children aged 10-16 can participate in mat Pilates but not Reformer classes.
• Children over 16 can use the Reformer but must be accompanied by a guardian.

Refunds:
• Class purchases are non-refundable unless due to double charges or class package exchanges.
• Refunds are provided for exchanges to fewer classes or wrongful late cancellation charges.

Data Security Confidentiality:
• All client information, including personal details and health information, must be kept confidential.
• Client data will be stored securely and only accessed by authorized personnel.

Data Protection:
• We adhere to data protection regulations to ensure the privacy and security of client data.
• Regular audits will be conducted to ensure compliance with data security policies.