Four Pilates Business Policy

Introduction
Welcome to FOUR Pilates. We are committed to delivering a comprehensive Pilates experience that encompasses the mind, body, soul, and love. This policy outlines the standards and procedures that guide our operations, ensuring a safe, respectful, and productive environment for both our clients and our team.

Core Values and Mission

Core Values:
1. Mind: We believe in the power of the mind. At FOUR Pilates, we emphasize concentration, focus, and mental growth, helping our clients understand the importance of every movement from head to toe.

2. Body: We strive to provide a balanced training solution that combines strength, flexibility, and relaxation, drawing from Joseph Pilates’ principles and yoga.

3. Soul: Our goal is to support our clients in finding their center, promoting happiness, and relieving stress through mindful movement.

4. Love: We foster an environment of love and fun, helping clients discover new strengths and incorporate Pilates into their daily lives with spontaneity and adaptability.

Mission:
To provide a holistic change in our clients, enhancing both their physical and inner selves. We aim to offer exceptional service through private and small group sessions, adhering to Joseph Pilates’ key principles.

Policy Areas
1. Data Security
Confidentiality:
– All client information, including personal details and health information, must be kept confidential.
– Client data will be stored securely and only accessed by authorized personnel.

Data Protection:
– We adhere to data protection regulations to ensure the privacy and security of client data.
– Regular audits will be conducted to ensure compliance with data security policies.

2. Customer Service
Client Interaction:
– Treat all clients with respect, courtesy, and professionalism.

– Address client inquiries and concerns promptly and effectively.

Booking and Cancellations:
– Virtual appointments/classes: Cancellations within 1 hour before the scheduled appointment/class will incur a $5 Late Cancel Fee.

– In-person appointments: Cancellations within 24 hours before the scheduled appointment will incur a $15 Late Cancel Fee.

3. Health & Safety
Liability Waiver:
– All clients must sign the FOUR Pilates Liability Waiver before participating in any classes or sessions.

Client Responsibilities:
– Clients must inform FOUR Pilates of any regulatory requirements related to their home communities that could impact the business.

Hygiene:
– Clients must wipe down all fitness equipment after each use.

Class Attendance:
– Clients should wait patiently for the previous class to finish before entering the studio.

– For in-person appointments, clients should arrive 20 minutes early for setup.

Mat Rental:
– Mat rental prices are subject to change based on economic conditions.

Age Restrictions:
– Children aged 10-16 can participate in mat Pilates but not Reformer classes.

– Children over 16 can use the Reformer but must be accompanied by a guardian.

4. Membership and Class Purchases
Usage:
– All class/membership purchases must be used within 30 days from sale.

– Unused classes within this period will be forfeited.

Refunds:
– Class purchases are non-refundable unless due to double charges or class package exchanges.

– Refunds are provided for exchanges to fewer classes or wrongful late cancellation charges.

Compliance and Review
This policy is subject to regular review and updates to ensure compliance with regulatory changes and industry standards. Any modifications will be communicated to clients and staff promptly.

Conclusion
At FOUR Pilates, we are dedicated to maintaining a high standard of service and care. Adhering to this policy ensures a safe, respectful, and enriching environment for all. Thank you for being a part of FOUR Pilates.